Return & Exchanges

 

  • All wholesale and custom orders are non-returnable and non-refundable. If an incorrect item is received or a product has a quality issue, customers must request a replacement within 7 days of receipt and provide a receipt or proof of purchase along with relevant photos, and contact our sales team to confirm the correct return address.
  • If you need to request a warranty, please refer to our warranty policy and contact our sales team at sales@venustas.com.